Are your rugs truly handmade?
Yes, 100%. Each rug is meticulously handwoven by skilled Moroccan artisans using time-honored techniques—no machines or shortcuts, just authentic craftsmanship.

What materials do you use?
Our rugs feature premium 100% natural wool, with select designs incorporating cotton accents. All materials are sourced for exceptional durability, softness, and longevity.

Will the colors match the photos exactly?
We photograph in natural light for accuracy, but slight variations may occur due to screen settings. Rest assured, our images reflect the true colors as closely as possible.

Can I order a custom size?
Yes! Create your perfect rug with custom sizes, colors, and patterns. Reach out via WhatsApp to start your project.

How long does a custom rug take to produce?
Custom orders typically require 2–4 weeks, based on size and design complexity.

What standard sizes are available?
We offer sizes from 60×90 cm to 300×365 cm. Need something different? Just ask—we specialize in custom fits.

Do you ship internationally?
Absolutely. We deliver to Morocco, France, Belgium, and beyond. Contact us for tailored shipping rates to your location.

How long is delivery?

• Morocco: 2–5 business days

• Europe: 7–14 business days

Is delivery free?
Free shipping within Morocco. International rates vary by destination.

How do I place an order?
Select your rug on our site and check out, or message us on WhatsApp for custom requests.

What payment methods are accepted?
Enjoy secure Cash on Delivery (COD)—pay only when your rug arrives. No online payments needed.

Can I cancel or modify my order?
Custom orders can be adjusted within 24 hours. Once production begins, changes may not be feasible.

What is your return policy?
Ready-made rugs can be returned within 14 days if unused and in original condition.

What if my rug arrives damaged?
Contact us within 48 hours with photos—we'll resolve it promptly and hassle-free.